RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. Goods exempt from being returned are all custom made items and any personalization made to item cannot be returned.

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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To complete your exchange or store credit return, we require a receipt or proof of purchase and you must have the item shipped back.

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or store credit.
If you are approved, then your exchange will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@shoprevive.ca.

 

Sale

Only regular priced items may be an exchanged or returned for store credit., unfortunately sale items do not apply.

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